Free Standard Shipping on All Orders

Delivery will happen within 2-4 working days of dispatch. On the day of delivery we will write the tracking number on the order system and email letting you know that delivery will take place.
If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2-3 business days.

Shipping Time
We are able to offer shipping options through our long term partnerships with UPS, FedEx, USPS, and other leading USA carriers. Estimated Shipping Time: 3-7 Business Days (Standard Delivery)

Delivery Zones
We offer delivery to customers across the 48 contiguous United States (unfortunately, we are unable to currently ship to Alaska, Hawaii, Puerto Rico, Guam, American Samoa, Palau, and the US Virgin Islands)

If you have any further questions, please contact our customer services: hukoroinfo@163.com.

At Hukoro we hope you are satisfied with your purchase. We offer a 30-day return policy on all orders. If you think your piece doesn’t match your requirement, you can initiate a return or exchange up to 30 days from the date of delivery in the original condition and packaging. Please contact our Customer Care Service right away with any concerns about defective or damaged merchandise. For a more efficient refund procedure, please contact us via email before starting the return process.

FAQs
Can I change my order?
Once you've placed an order, you can't change it, but you can amend your contact and delivery details on our website or contact us via email, we are always here to help you.

Can I cancel my order?
Yes, as long as the item's not been dispatched. Just contact us and we'll cancel it and give you a full refund. It's as easy as that. Cancellations made after we've sent your item(s) will need to be made at the time of delivery – just refuse the delivery, or contact us within 14 days. Once you've notified us, we'll let you know how to return it, or arrange for a collection. Once it gets back to us, you'll receive a full refund (including your initial delivery charge, but minus any return or collection costs).

What if I don't like what I ordered?
Don't feel like the item you ordered? Just contact us within 14 days of receiving your order, and we'll let you know how to return it, or arrange for a collection. Once it gets back to us, we'll refund you (including your initial delivery charge, but minus any return or collection costs).
Over this period we don’t want you to worry so we have extended our returns period from 14 days to 30 days to give you plenty of time to book in a return with us.

For non-faulty returns we ask that:
The goods are returned in their original condition
You’ve got in touch with us to process your return within 30 days of your Payment Confirmation
You can go to your local post office return it. Once we’ve received your returned products and we’re happy with their condition then we’ll process your refund for those products.

What if the item's damaged when it arrives, or I was sent the wrong item?
We take great pride in the workmanship, quality and durability of all our light fixtures. Therefore, if under normal household usage you experience any manufacturing related defects with your light fixtures piece(s) at any time simply contact us and we’ll arrange to get your piece(s) sent back to the factory for repair, or at our discretion, replace the piece(s).

It's important that you inspect your order on delivery, because we'll ask you to sign a form confirming that it's in good condition. If you're not happy, let our delivery partner know, or note this on the form and contact us.

Our quality team checks your light fixtures to make sure it's up to the very best standards before we send it to you. But if we've missed something or sent you the wrong thing, just let us know within 14-30 days. It really helps if you send us a few photos of the damage or any other issues. Our team will assess your complaint and let you know how to return the item, or arrange for a collection. We'll either give you a full refund, arrange for a repair, or order you a replacement.

How much do returns cost?
If you need to return an item because it's faulty, or because of something we've done wrong, we won't charge you for the return/collection. But if you're returning an item because you've changed your mind, you'll need to pay the cost noted below.
If you return your whole order, we'll give you a full refund, including what you paid for delivery, minus the returns or collection fee.
If you only return some of your order, we'll refund for those items and their delivery, minus the returns or collection fee.

How long will my refund take?

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. For security reasons, we can only make refunds to the original payment method you used to place your order.